When will I receive my order ?
Lead times vary according to products and can be found on each product page. If your order includes items from different brands, we will deliver each item according to each individual product lead time.
Can I track my order ?
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment on the courrier’s site.
How much does delivery cost ?
We charge a flat rate for shipping depending on your location :
France : 15€
Europe : 18€
Delivery of samples is free of charge
Do you ship overseas ?
Our service currently only enables you to order for delivery in the EU. However, if you would like to arrange for delivery abroad please contact our customer care team and we will forward you a quote with the delivery charge and more information on how to place your order.
Will my parcel be charged customs and import charges ?
If you place an order for delivery overseas, you may be charged additional handling fees and custom duties and/or other taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel and are therefore your responsibility.
You have up to 15 days upon receiving your order to return an item. To do so, please email our customer care team at firstname.lastname@example.org stating your order number and details of the items you would like to return. A confirmation email will be sent out to you with instructions. Please wait for that email before returning your items. We recommend using a delivery service which requires a signature to ensure that you have proof of return. Once we have received your returned items we will email you to let you know, and confirm any refund or due credit.
Returns of fabrics and trimmings
Currently we do not accept returns of fabrics and trimmings as they are cut to measure. To ensure the reference’s color and texture matches your expectations, we recommend ordering a sample before placing your final order.
Returns of wallpaper
Wallpaper rolls may be returned within 15 days upon receiving your order. Rolls must be in their original packaging, undamaged and unopened. In the event that you are returning to us an unused roll, we highly recommend you retain this spare roll in case of future damage to your wallpaper.